Monday, September 12, 2005

Bugzilla Installation Issue :: Help Required

I am trying to install on a Linux machine (Fedora). Facing a couple of issues(I, being a Windows guy, was to face those issues :(...

  • Anyway, I was able to install Apache successfully on this machine...tested.

  • MySQL 4.1 installation failed for some dependency issues. Got it resolved by pointing to MySQL DB on a W2K machine :)

  • All required Perl packages installed successfully...tested

  • Trying to access Bugzilla home page...failing repeatedly.

My Apache 2.0.5x is in /usr/local/apache2.
My Bugzilla 2.18.3 is in /var/www/html/bugzilla.

I have carried out the installation and configuration as per the Bugzilla manual (I hope I did it correct), but I cant access Bugzilla still. When I try to access bugzill home, it shows Internal Server Error in the browser and in the Apache log file, following message is recorded:

[Mon Sep 12 12:54:05 2005] [debug] prefork.c(956): AcceptMutex: sysvsem (default: sysvsem)
[Mon Sep 12 12:54:13 2005] [error] [client] Can't locate Bugzilla/ in @INC (@INC contains: . /usr/lib/perl5/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/5.8.3 /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl) at /var/www/html/bugzilla/index.cgi line 40.
[Mon Sep 12 12:54:13 2005] [error] [client] BEGIN failed--compilation aborted at /var/www/html/bugzilla/index.cgi line 40.
[Mon Sep 12 12:54:13 2005] [error] [client] Premature end of script headers: index.cgi

I am unable to see its root cause of failure. The error seems to indicate that it cant locate Bugzilla/ file (This file location is /var/www/html/bugzilla/Bugzilla/ and it is present).

Can u plz help me?


Anonymous said...

You might need to look at your apache conf file and and see what the group is and make sure you have that same group set in the localconfig file then rerun

User apache
Group apache

$webservergroup = "apache";

rerun ./

you should be golden if not email me at dan.mccullough at

Francoi Finstad said...

Had the same problem.

The fix was to change the user and group settings in httpd.conf both from "daemon" to "apache"



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